FAQs

 

What types of lingerie does LussoMahal offer?

LussoMahal specializes in a curated selection of women's lingerie, focusing on stylish and comfortable options. Our product range includes innovative designs such as the Anti Slip Strapless Comfort Bra and Seamless Pants Anti Rub Safety Shorts, which are designed to provide both elegance and comfort for various occasions.

What is the unique value proposition of LussoMahal's products?

Our unique value proposition lies in offering high-quality, wire-free lingerie that prioritizes comfort without compromising on style. We aim to ensure that our customers feel confident and supported throughout their day, regardless of the occasion.

How can I determine my correct size for your lingerie?

To find your correct size, we recommend consulting our sizing guide available on the product pages. It provides detailed measurements and tips for selecting the right fit. If you have further questions, our customer service team is available to assist you.

What is your return policy?

Lusso Mahal has a 30-day return policy. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags attached. Please contact us at lussomahal@gmail.com to initiate the return process.

How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Are there any items that cannot be returned?

Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please contact us for clarification.

What should I do if my item is damaged or incorrect?

If you receive a damaged or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly to ensure your satisfaction.

Can I exchange an item?

The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item. This ensures that you receive the desired product without delay.

Do you ship internationally?

Yes, Lusso Mahal offers international shipping. Please check our shipping policy for specific details regarding shipping rates and delivery times to your location.